E-mail has certainly changed how we as individuals do business; but as anyone who has sat down with their morning cup of joe to an overstuffed inbox will tell you, it is often overused.
Here are a few tips to help you with your e-mail etiquette:
Group E-mails: When sending group e-mails, use the BCC line (bcc means blind carbon copy). It is considered rude to put 100 names in the TO message line. People often cut and paste e-mails, which oftentimes cause e-mail boxes to get overwhelmed with junk mail.
E-mail Overuse: Don't send e-mails for everything! Lately, snail mail is becoming more effective because e-mail is overused. If you have an important event, you may want to consider a physical invitation. More frequently, group e-mails are being deleted instead of read.
Get Permission: Make sure that you get the users permission before sending newsletters or group e-mails. Mass e-mails can create upset customers instead of loyal ones.
Ask for Personal E-mail Accounts: Ask friends if they have a personal e-mail account instead of a business e-mail account. Many people prefer social e-mails to be sent to a separate account. It's hard to read through tons of social e-mails during the workday. In addition, many companies frequently audit employees for e-mail abuse on the job.
Never Type in All Caps: Capital letters slow the reader down by about 20%. Sometimes it is viewed as though you are yelling or screaming at someone.
Do Not Forward Virus Warnings: Generally virus warnings are hoaxes. You should only send virus notices to close friends and colleagues if YOU in fact have a virus.
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